Need to Make a Complaint?
We’re here to listen and resolve matters fairly. To begin, please email us at greg@carfinance.co.nz with a summary of what happened and how you’d like us to help. If you have any supporting documents or previous correspondence, attaching them to your email will help us understand your situation more quickly.
What Happens After You Contact Us
Once we receive your complaint, here is what you can expect:
- Acknowledgement: We will confirm receipt of your complaint within two business days.
- Review: We will thoroughly gather and evaluate all relevant information.
- Resolution: We aim to provide a clear response and work toward a resolution within 20 business days.
If We Can’t Reach an Agreement
If you are not satisfied with our proposed resolution, you have the right to contact Financial Services Complaints Limited (FSCL), an independent Financial Ombudsman service approved by the Minister of Consumer Affairs.
FSCL is a not-for-profit, external dispute resolution scheme that investigates complaints fairly. Their service is free of charge.